Services & Support

Proactive Support, Service and Maintenance

System Lifetime Support

TSP’s aim is to provide market-leading support, with structured, appropriate Planned Preventative Maintenance (PPM) regimes and a rapid response to maximise system availability. Our bespoke, NSI compliant support contracts are tailored to suit your system, requirements, budget and size.

TSP Service and Maintenance

Software Support Agreements (SSA)

The weakest link in a company’s cyber security defence is its security systems, which can often create a backdoor into IT networks. Security systems are typically governed by software and firmware, which require regular updates, upgrades, and bug patches. TSP creates bespoke Service Support Agreements to help mitigate risk and protect against vulnerabilities.

To understand more on TSP’s Software Support Agreements, watch the below video

Key Performance Indicators

We measure ourselves against a number of performance metrics, this includes, but not limited to fix on first visit and time to site. Below are three of our key metrics for 2023

* On standard call outs ** Visit within first 4 hours of call

Risk Reporting

Our risk reporting helps you to understand the health of your security system, providing root cause analysis for system faults and highlights required hardware upgrades. By providing actionable intelligence, we can both provide and support you in the mitigation of risk.

Best of Breed Technologies

We reinforce our approach by partnering with the best of breed technologies, holding Enterprise Level status with the largest security technology powerhouses, such as Honeywell, Tyco, Genetec, Gallagher, Lenel and Nedap*. The strong, constantly growing partner relationships provide us with access to cutting-edge technology, knowledge, and training required for custom enterprise security solutions.

For a full list, visit our Partners Page

For more information, complete the below form to download our Service and Support Brochure