Professional support and maintenance of your security systems is critical and ensures the systems operate correctly and meets your operational requirements.
From our help desk located in Watford, we control our technical service engineers located throughout the UK and support clients throughout the globe using our approved local service partners (LSP’s). Our CRM systems will manage all calls and provide you with real time information on the status of each call and ensures we meet our KPI’s relating to your Service Level Agreement (SLA).
Our aim at TSP is to provide an outstanding service. We take time to understand our clients and how they want to work with us, we agree the best way to communicate with them, the most appropriate preventative maintenance regime, agree KPI’s and reporting structure. We will appoint you a dedicated account manager and internal customer service administrator, who you will have regular contact with.
Our directly employed technical service engineers are fully trained and qualified, security cleared and share our passion to deliver an outstanding service.
On many occasions we work for a TFM contractor, we have a lot of experience working in partnership with service providers and can provide a cost effective and efficient solution.
Having a software support agreement for your system is crucial and ensures that any cyber vulnerabilities are identified and fixed. It will provide you with the latest software version and ongoing support and technical assistance.
We pride ourselves on working with and maintaining relationships with some of the industries key and leading technology companies. This helps us in providing the client with exceptional service and express knowledge of the security systems deployed within their organisation.
Contact us to find out about the various support packages we provide, as well as our bespoke solutions.